General Booking Terms and Conditions
1. FRAMEWORK AND SUBJECT MATTER
This document sets out the general terms and conditions governing online booking services and stays at Algarve Sunrise Lodge, a Local Accommodation establishment registered under no. 159442/AL, hereinafter referred to as the “property”, operated by Manuela Fonseca Rodrigues, hereinafter referred to as the “Owner”.
These Terms and Conditions apply to all guests, hereinafter referred to as the “Guest”, who make reservations through the website https://algarvesunriselodge.com/ and use the services provided at the property.
These Terms and Conditions regulate:AL
- access to and use of the website;
- the conclusion of distance booking contracts;
- the rights and obligations of the parties during the stay.
By making a reservation, the Guest fully accepts these Terms.
This agreement constitutes the entire agreement between the parties, replacing any previous understandings. Any amendment shall only be valid if made in writing.
This version is effective from 1 March 2026.
2. IDENTIFICATION OF THE ESTABLISHMENT AND CONTACT DETAILS
Algarve Sunrise Lodge is a local accommodation establishment, in the category of lodging establishment, duly registered under no. 159442/AL pursuant to Decree-Law no. 128/2014 of 29 August, as amended.
Operating Owner: Manuela Fonseca Rodrigues
Tax number (NIF): 213 815 605
Address: Estr. dos Matos de Cima 360, 8200-487 Paderne, Albufeira, Portugal
Email: info@algarvesunriselodge.com
Telephone and WhatsApp: +351 967 327 934 (Mon-Fri, 08:00–20:00)
3. ESSENTIAL CHARACTERISTICS OF THE SERVICE
Algarve Sunrise Lodge consists of two independent houses located within a rural property of approximately 10,000 m², with several landscaped areas, an ornamental lake, an outdoor swimming pool, sauna, gym and relaxation areas.
The service provided includes accommodation in the reserved house, without breakfast service or supply of food products, and the non-exclusive use of the common areas of the property.
The houses are available for booking with a minimum stay of 3 nights.
4. HOUSES
4.1. Casa da Alfarrobeira
With a maximum capacity of 4 persons, Casa da Alfarrobeira consists of 1 bedroom with a king-size bed (180×200 cm) and 1 bunk bed with two single beds (90×200 cm), 2 bathrooms (one guest toilet with toilet and washbasin and one full bathroom with shower and two washbasins), a living room and a kitchen for the private use of the house guests.
4.2. Casa das Oliveiras
With a maximum capacity of 3 persons, Casa das Oliveiras consists of 1 bedroom with a king-size bed (180×200 cm) composed of two modules of 90×200 cm, allowing either a double or twin configuration, according to the guests’ preference, 1 full bathroom with toilet, shower and washbasin, a living room and a kitchen for the private use of the house guests.
In both houses, the maximum capacity corresponds to the number authorised in the Local Accommodation registration. Exceeding this limit constitutes grounds for immediate termination of the booking.
5. RESERVATION PROCESS AND FORMATION OF THE CONTRACT
The booking contract is deemed concluded when the Guest completes the reservation process on the website, pays the price and receives written confirmation of the reservation by email.
The contract is concluded through the following steps:
- Selection by the Guest of the desired unit and dates;
- Entry of personal data;
- Display of the reservation summary and total price;
- Express acceptance of the Terms and Conditions;
- Payment;
- Receipt of confirmation by email.
The Guest may identify and correct errors before the final submission of the reservation.
The Owner reserves the right to refuse reservations containing incomplete or incorrect data or that raise a reasonable risk to the safety of the property or third parties.
The confirmation sent by email constitutes the durable medium as provided by law.
6. PRICES, TAXES AND CHARGES
The prices displayed on the website are expressed in Euros (EUR) and include all legally applicable taxes.
Accommodation activity is subject to the reduced VAT rate currently in force (6%). However, the Owner is currently covered by the special exemption regime provided for in Article 53 of the Portuguese VAT Code, and therefore VAT is not charged on invoices issued while this regime remains applicable.
Should the applicable tax regime change, prices will be adjusted in accordance with the law in force on the reservation date.
6.1. Cancellation Policy
The Guest may cancel the reservation by written communication sent to info@algarvesunriselodge.com, under the following conditions:
- Cancellation up to 30 days before the check-in date (inclusive): The Guest is entitled to a full refund of the amount paid for the stay.
- Cancellation between the 29th and the 7th day before the check-in date (inclusive): The Guest is entitled to a refund of 50% of the amount paid.
- Cancellation less than 7 days before the check-in date, no-show or early departure: No refund will be granted.
For the purposes of this clause, the relevant date is the date on which the cancellation request is received by the Owner.
Where applicable, the refund will be made using the same payment method used for the reservation within a maximum of 14 days after confirmation of the cancellation.
6.2. Municipal Tourist Tax
The price of the stay is subject to the municipal tourist tax defined by the Municipality of Albufeira, in the amount of €2 per night per person over 12 years of age, up to a maximum of 7 nights per stay.
This amount is added to the booking total after selecting the stay dates and indicating the number of guests and is displayed in the reservation summary before payment.
6.3. Damage deposit
For each stay, the Guest must provide a damage deposit of €300 (three hundred euros) intended to guarantee payment for possible damage to the house, loss of keys, extraordinary cleaning or other charges resulting from a breach of these Terms and Conditions.
The deposit is only due if the reservation remains active under the cancellation policy set out in clause 6.1.
The deposit must be paid by bank transfer no later than the 5th day before the check-in date to the following IBAN:
IBAN: PT50 0018 000008045327021 89
BIC/SWIFT: TOTAPTPL
Account Owner: Manuela Fonseca Rodrigues
Proof of transfer must be sent by email to info@algarvesunriselodge.com within the above deadline.
Failure to pay the deposit within the established deadline will result in the access code to the key safe not being provided and consequently the impossibility of check-in, and the Owner may consider the reservation terminated due to breach attributable to the Guest.
The deposit will be returned within 7 working days after check-out, in full or, where applicable, partially, after verification of the condition of the property and determination of any amounts due.
If damage or charges exceed the amount of the deposit, the Guest undertakes to pay the remaining amount within 7 days after notification.
6.4. Cleaning
For stays longer than 7 nights, one intermediate cleaning of the house is included in the rate, including the replacement of bed linen and towels.
The Guest may request additional cleanings during the stay, subject to availability, at a cost of €60 for 2 hours of service.
7. PAYMENT METHODS
Payment is due in full at the time of reservation.
The following payment methods are accepted: Visa, Mastercard and American Express credit cards.
8. EXCLUSION OF THE RIGHT OF WITHDRAWAL
The 14-day right of withdrawal generally granted to consumers does not apply to contracts for the provision of accommodation services for specific dates, as provided for in Article 17(1)(k) of Decree-Law no. 24/2014. By completing the reservation, the Guest expressly acknowledges this exclusion.
This exclusion does not affect the cancellation policy set out in clause 6.1.
9. CHECK-IN AND CHECK-OUT
Check-in may be carried out from 15:00 via an automated key safe system located at the entrance door of the property. The Guest will receive in advance the code required to open the safe containing the house key.
At check-in, identification documents of the Guest responsible for the reservation and of all accompanying foreign guests may be requested in order to verify the information previously provided.
Check-out must take place by 11:00 by placing the house keys in the safe located at the entrance of the property.
At check-out, the Guest must ensure that all guests have left the accommodation, that the kitchen has been left tidy and organised, that waste has been deposited in the containers located at the entrance of the property and that all electrical appliances have been switched off.
Any change to the check-in or check-out times must be requested in advance and confirmed by the Owner. Failure to comply with the check-out time may result in an additional charge of up to 50% of the daily rate where it prevents the preparation of the unit for a new reservation or causes actual damage.
If keys are not returned due to loss or forgetfulness, an additional charge of €20 per key will apply.
10. MANDATORY COMMUNICATION OF GUESTS (SIBA)
Under applicable legislation, the Owner is required to report the data of foreign guests, understood as all persons who do not have Portuguese nationality, to AIMA through the SIBA system.
For this purpose, the Guest must provide, no later than 5 days before the check-in date, the legally required identification details of all guests, including full name, name as stated in the identification document, date of birth, nationality, country of residence, type and number of identification document, issuing country and stay dates (check-in and check-out).
Failure to provide this information may prevent the performance of the contract.
11. GUEST RESPONSIBILITY AND OBLIGATIONS
The Guest is responsible for their conduct and for the conduct of their accompanying persons during the stay.
The Guest is liable for any damage caused to the house, equipment, furniture, accessories or common areas of the property exceeding normal wear and tear resulting from prudent use.
The Guest undertakes to comply fully with the rules of the property set out in these Terms and Conditions and with any reasonable instructions communicated by the Owner.
The Guest must immediately inform the Owner of any damage, malfunction or anomaly detected in the accommodation, its contents or common areas, even if the Guest considers that it results from normal use or is not attributable to them.
The Guest shall indemnify the Owner for any damage demonstrably resulting from contractual breach or improper use of the property.
12. USE OF THE PROPERTY AND RULES OF CONDUCT
12.1. General framework
The Algarve Sunrise Lodge property is located on rural land with its own natural features, including steep slopes, uneven paths, loose stones, an unfenced ornamental lake and an outdoor swimming pool that is neither supervised nor fenced.
The facilities and outdoor areas must be used in a prudent, diligent and responsible manner, taking into account the nature of the place.
The owners reside on the property in an independent dwelling.
12.2. Accessibility
The property does not have adapted access, ramps or other specific accessibility solutions.
Before making a reservation, the Guest must carefully assess whether the characteristics of the space are compatible with their specific needs and those of their accompanying persons.
In case of doubt, prior contact with the Owner is recommended.
12.3. Outdoor common areas
Garden areas are available for guests’ free use and must be used responsibly and in a manner compatible with the tranquillity of the place.
The vegetable gardens are freely accessible, and guests may pick herbs and fruit for their own consumption during the stay, in moderation.
Use of the sauna is subject to prior booking, to be made by WhatsApp message (+351 967 327 934) on the day before the intended use.
The common areas must be kept clean and tidy after use.
12.4. Water facilities
a) Swimming pool
The swimming pool may be used by guests during their stay.
The swimming pool is not supervised and does not have a lifeguard or any permanent supervision service. Its use is at the users’ sole responsibility, and the quiet hours and applicable safety rules must be respected.
It is forbidden to dive, run in the surrounding area, use glass containers in the pool area, or engage in any behaviour that endangers one’s own safety or that of third parties, or their peace and quiet.
Use by minors requires the permanent supervision of their legal guardians.
b) Ornamental lake
The lake on the property is exclusively a landscape feature.
Entering the water, bathing, or making any use of it other than mere contemplation is not permitted. Throwing objects or waste into the lake or interfering with the existing fauna and flora is also prohibited.
Walking near the lake requires extra care and caution, especially in the case of minors.
12.5. Slopes and natural paths
Guests must remain on the existing paths and move about with extra caution, especially in rainy or humid conditions.
12.6. Noise
Quiet hours are from 23:00 to 07:00.
During this period, behaviour likely to disturb third parties or compromise the tranquillity of the property must be avoided.
12.7. Prohibited activities
Smoking, vaping or using electronic cigarettes inside the houses, as well as in the gym and sauna, is prohibited.
Outside the critical wildfire risk period defined by the competent authorities, such practices are permitted only in the outdoor areas of the property, and the containers made available must be used, ensuring the proper disposal of cigarette butts, ashes or any waste.
During the critical wildfire risk period, smoking or making fire of any kind in the outdoor areas of the property is prohibited, pursuant to the applicable legislation.
Parties, events, commercial photography or filming are also prohibited without the Owner’s prior written authorisation.
12.8. Fire and fire prevention
The property is located in a rural area and is therefore subject to the legal rules on rural fire prevention in force at any given time.
The making of bonfires, burnings, controlled burnings, the use of charcoal or wood barbecues, as well as any form of fire or open flame, including in the outdoor areas of the property, is prohibited.
The existence of decorative structures or “fire pits” on the property does not authorise their use by guests.
During the critical wildfire risk period, defined annually by the competent authorities, smoking or making fire of any kind in the outdoor spaces is also prohibited, and guests must strictly observe the applicable legal restrictions.
Failure to comply with these rules constitutes a serious breach of these Terms and Conditions and may lead to the immediate termination of the booking, without prejudice to any applicable civil or administrative liability.
13. CHILDREN
The property has natural and architectural characteristics typical of a rural setting, including areas with steep slopes, uneven paths, loose stones, an unsupervised outdoor swimming pool and an ornamental lake without barriers or protections.
Due to these characteristics, the property may not be suitable for children under 10 years of age and requires permanent and effective supervision by their legal guardians.
Before making a reservation, the Guest must carefully assess whether the conditions of the property are compatible with the specific needs of the minors accompanying them.
Legal guardians assume full responsibility for the safety and supervision of minors throughout the stay, including in the outdoor areas, swimming pool and near the lake.
The accommodation does not provide cots, extra beds or child safety devices.
14. ANIMALS
Pets are not allowed in the houses or in the common areas of the property, except for guide dogs or other certified assistance dogs, in accordance with applicable legislation.
Bringing animals onto the property without authorisation constitutes a serious contractual breach.
In such case, the Owner may require the immediate removal of the animal and, if this is not complied with, may terminate the contract with immediate effect, without any right to a refund of the amounts paid and without prejudice to the Guest’s liability for any resulting damage or additional charges.
15. CIVIL LIABILITY
15.1. Guest’s liability
The Guest is responsible:
- for the diligent use of the accommodation unit and common areas;
- for the behaviour of their accompanying persons;
- for any damage caused to the property exceeding normal wear and tear resulting from prudent use;
- for the payment of any additional amounts that become due during or after the stay.
The Guest shall indemnify the Owner for any damage demonstrably resulting from contractual breach, without prejudice to enforcement against the damage deposit.
15.2. Owner’s liability
The Owner shall be liable, under the general terms of the law, for damage resulting from the breach of the obligations incumbent upon her as the operator of the property, namely due to lack of proper maintenance of the facilities or breach of legal safety duties.
15.3. Personal belongings
The Owner assumes no duty of custody or supervision in respect of money, jewellery, documents, electronic equipment or any other personal belongings of guests.
The Guest is responsible for ensuring that the accommodation unit remains properly locked whenever absent.
15.4. Limitation of liability
The Owner shall not be liable for damage or loss resulting from:
- improper or unsafe use of the facilities;
- failure to comply with the rules set out in these Terms;
- lack of proper supervision of minors;
- normal risks associated with the use of the swimming pool, lake and other natural elements of the property;
- acts or omissions attributable to the Guest or to third parties.
The Owner’s liability is limited to foreseeable damage directly resulting from a fact attributable to her.
Except where otherwise provided by mandatory law, and excluding damage arising from death or personal injury, the Owner’s total liability is limited to the total amount paid by the Guest for the relevant stay.
Nothing in this clause excludes or limits the Owner’s liability where such exclusion is not legally permissible, namely in cases of wilful misconduct or gross negligence.
15.5. Insurance
The establishment has valid civil liability insurance, pursuant to Article 13 of Decree-Law no. 128/2014.
15.6. Force majeure
The Owner shall not be liable for failures to perform resulting from unforeseeable events beyond her control, namely natural disasters, extreme weather events, government restrictions or widespread failures in the supply of essential services.
Where performance of the service becomes definitively impossible due to force majeure, the amounts paid in respect of the unused period shall be refunded, where applicable.
16. COMPLAINTS BOOK
The Guest must inform the Owner, as soon as possible, of any situation considered not to conform with what was agreed or likely to affect the quality of the stay, preferably during the stay, so as to allow its verification and possible resolution in due time.
The establishment has a physical Complaints Book available on the property and an electronic Complaints Book accessible at www.livroreclamacoes.pt, under the applicable legislation.
The submission of a complaint does not affect the Guest’s right to resort to the judicial or extrajudicial dispute resolution mechanisms provided for by law.
17. APPLICABLE LAW AND DISPUTE RESOLUTION
Contracts concluded under these Terms and Conditions shall be governed by and interpreted in accordance with Portuguese law. The language in which the contract between the Owner and the Guest is concluded is Portuguese.
Any dispute arising from the interpretation or performance of this contract shall be submitted to the Portuguese courts, unless otherwise provided by law.
If any provision of this contract or of any related contractual documents is annulled or declared void, the remaining provisions shall not be affected thereby and shall remain in force.
Alternative dispute resolution is the possibility available to Portuguese and European consumers to resort to impartial entities that help them resolve a consumer dispute in a way that is easier, quicker and less costly than going to court.
Without prejudice to the right to submit the dispute to the consideration and decision of a judicial court, in the event of a cross-border consumer dispute within the European Union, the Guest may resort to the mechanisms provided by the European Consumer Centres Network (ECC-Net), available at https://www.eccnet.eu/contact-your-local-ecc.
In Portugal, the consumer Guest may also resort to one of the following alternative consumer dispute resolution entities, depending on which is competent:
CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
CACCRC – Centro de Arbitragem de Conflitos de Consumo da Região de Coimbra
CACCL – Centro de Arbitragem de Conflitos de Consumo de Lisboa
CAUAL – Centro de Arbitragem da Universidade Autónoma de Lisboa
CACC RAM – Centro de Arbitragem de Conflitos de Consumo da Madeira
CICAP – Centro de Informação de Consumo e Arbitragem do Porto
TRIAVE – Centro de Arbitragem de Conflitos de Consumo do Ave, Tâmega e Sousa
CIAB – Centro de Informação, Mediação e Arbitragem de Consumo do Vale do Cávado
CIMAAL – Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
18. PERSONAL DATA PROTECTION
The Owner processes the personal data of the Guest and guests in connection with the conclusion and performance of the booking contract, including reservation management, invoicing, compliance with legal obligations and communication with the Guest.
The property has a video surveillance system installed exclusively in the entrance area of the property, intended for the protection of persons and property and the prevention of unlawful acts. The images collected are processed in accordance with the applicable legislation and kept for the legally permitted period and are accessed only by duly authorised persons.
The processing of personal data is carried out in accordance with the applicable data protection legislation, namely Regulation (EU) 2016/679 (GDPR), Law no. 58/2019 and Law no. 34/2013, as amended.
Detailed information on the purposes of processing, legal grounds, retention periods, data subjects’ rights and contact details for exercising those rights is available in the Algarve Sunrise Lodge Privacy Policy, accessible on the website at https://algarvesunriselodge.com/privacy-policy/.
Acceptance of these Terms and Conditions does not replace reading the Privacy Policy.
19. INTELLECTUAL PROPERTY AND WEBSITE
All content made available on the Algarve Sunrise Lodge website, including, namely, texts, descriptions, images, photographs, videos, logos, graphic elements, layout, design and other content, is protected by copyright and other intellectual property rights under the applicable legislation.
Its reproduction, copying, distribution, modification, public communication or use for commercial purposes, in whole or in part, is prohibited without the Owner’s prior written authorisation.